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Frequently Asked Questions
Q: How long will it take for my order to be delivered?
A: Delivery times vary depending on the shipping method selected at checkout. Standard shipping typically takes 3-5 business days, while expedited shipping can arrive within 1-2 business days.
Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email that you can use to track the status of your delivery.
Q: What should I do if my order is damaged or missing items?
A: If your order arrives damaged or with missing items, please contact our customer service team immediately so we can assist you in resolving the issue and arranging for a replacement or refund.
Q: Do you offer international shipping?
A: Yes, we offer international shipping to select countries. Shipping rates and delivery times will vary depending on the destination.
Q: How can I provide feedback or leave a review of my shopping experience?
A: We welcome all feedback and reviews from our customers. You can leave a review on our website or contact our customer service team directly to share your feedback.
Q: What is your return policy?
A: We offer a 30-day return policy for most items. If you are not satisfied with your purchase, you can return it for a refund or exchange. Please refer to our return policy for more details.
Q: How can I contact customer service?
A: Our customer service team can be reached via email at info@powercoil.ca or by phone at 1-833-276-9379. We are available to assist you with any questions or concerns you may have.